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Legal

Terms

Effective date: [OWNER: launch date].

Who these terms cover

Operadox is provided by [OWNER: legal entity name], at [OWNER: registered business address]. Contact us at [OWNER: contact email].

These terms apply to US and UK businesses using Operadox for their business activities. Operadox helps owner-led HVAC businesses work out costs, price jobs and review performance. When you create an account or subscribe for a company, you confirm that you have authority to agree to these terms for it.

Plans and prices

Prices are in US dollars:

  • Free: $0, 1 user.
  • Operator: $149 per month, or $1,490 per year, with 2 users included.
  • Crew: $349 per month, or $3,490 per year, with 5 users included.
  • Professional: $699 per month, or $6,990 per year, with 12 users included.
  • Business: $1,299 per month, or $12,990 per year, with 25 users included and 3 countries.
  • Custom OS: by written quote.

A user is a person with a login, technicians included. Options, on top of a plan: an extra user is $39 per month; extra countries, SMS and AI phone answering are not on sale yet (customer messages go by email), and their prices are shown before you can switch them on; card payments on your invoices cost the card processor’s fee, shown before you switch them on, plus $0.75 per payment to Operadox.

Yearly plans are paid upfront and cost about 17% less than twelve monthly payments. Plan features are described on the pricing page. [OWNER: state whether prices include taxes and how any applicable sales tax or VAT is shown before payment].

Renewal and payment

Paid subscriptions renew automatically every month or year, according to the billing period you choose, until you cancel. The checkout shows the amount and billing period before you agree to recurring payments. Stripe processes payments.

Cancel in one click

You can cancel at any time in one click from the billing page, reached through your account’s billing settings. You keep access until the end of the period you paid for. Once you cancel, you are never billed again for that subscription. There is no cancellation fee.

Cancelling a subscription does not close your account or delete your data.

Refunds

Request a full refund within 7 days of a monthly subscription payment or 14 days of a yearly subscription payment, no questions asked. We refund the amount actually paid, less any refund already returned, to the original payment method. You may accept help instead, but it is optional and does not delay or restrict an eligible refund. After the window there is no refund under this policy; cancel in one click through billing and keep access until the paid period ends. Cancellation and a refund request are separate actions. Rights required by applicable law still apply.

Request it by email through Support or [OWNER: contact email].

These terms do not remove any refund or other rights that applicable law does not allow us to exclude.

Referrals

Any user on your account, technicians included, can refer a new customer. The new customer receives 20% off their first invoice, whatever the plan, and your company receives 20% off its next month: the credit always goes to the company, never to the person. Referrals are repeatable.

Your referral credit is added only after the new customer’s refund window has closed and they have made a real payment using a payment method distinct from yours. If the referred customer is refunded, the credit for that referral is cancelled.

The discount in any month never exceeds 50%. Any excess carries over to later months, never expires and is never lost. For example, three qualifying referrals earn 60%: 50% off the next month and 10% off the following month.

[OWNER: explain how these monthly referral credits apply to yearly billing and plan changes without changing the cap or losing credit].

Support and your data

Write to our support e-mail: we answer every message, weekends included. Outages, sign-in and payment problems are handled first.

Use the in-app assistant first, or email through Support.

For a verified Operadox outage lasting more than 4 hours that affects your paid subscription, we offer subscription credit equivalent to 1 day for outages up to 24 hours, 3 days for outages over 24 and up to 72 hours, or 7 days for outages over 72 hours. A confirmed serious impact may increase the offer within the 7-day limit. One offer per payer and incident, with no duplicate credit or refund for the same service period. Free users receive investigation and updates, without a paid subscription credit. This is a service credit, not a promise of recovery, compensation for business losses or a limit on statutory rights.

Your company keeps ownership of the data it adds. We process it to provide the service as described in our privacy notice. You can export an individual result and request a full copy of your company’s data by contacting us.

Nothing is deleted when you cancel or downgrade. Existing data stays readable; adding new data is subject to your new plan’s limits. Closing an account or deleting a company is a separate request. Deleted data remains recoverable by your company for 30 days, kept only for your recovery and not exploited by Operadox or any third party. After 30 days it is permanently purged from our systems, including stored files and copies; service-provider copies and backups must follow the same deadline.

Invoices and payment records are the exception: we keep them for as long as the law requires, generally 5–10 years depending on the country, only for legal compliance. These retained records are not exploited by Operadox or any third party.

Using Operadox

You may use Operadox for your company’s internal business activities within your plan. Keep sign-in details secure, manage your team’s access and tell us about suspected unauthorised access. Only upload data you have the right to use. Do not access another company’s records, disrupt the service or use it unlawfully.

Calculations and AI answers

Check your inputs, assumptions and results before making business decisions. Calculations and AI answers can be wrong and do not guarantee revenue, margin or profit. Operadox does not replace professional legal, tax, accounting or financial advice.

Written support help through the assistant is available on every plan. On Free it uses no AI model on your records; company-data AI answers start on Operator and respect the asking user’s role. When you ask it a question, Anthropic processes that question and relevant data from the asking company only; another company’s data is not included. Free calculator inputs never leave your browser.

Governing law and questions

Governing law: [OWNER: choose governing law]. Courts for disputes: [OWNER: choose jurisdiction and courts]. Nothing in these terms excludes liability or rights that applicable law does not allow us to exclude.

For questions about these terms, contact [OWNER: contact email].